Support
Need help? We've got your back. If you're stuck, experiencing a issue, or just have a question — here's how to reach us and get help fast.
📦Orders
How to cancel the order?
To cancel the order, kindly drop an email to us at "hello@impactmints.in" for order cancellation, mentioning the order ID. If the order hasn't been dispatched, we will cancel the order instantly. If your order is already dispatched, kindly feel free to reject the order at the time of delivery.
We will initiate the refund for the paid orders once it is cancelled. The amount will be credited back to the same payment method you have used while placing the order within 5-7 working days. If you haven't received the refund, kindly reach out at hello@impactmints.in or +91 9625934831
How to change the Address?
We recommend double-checking the address while placing the orders. The possibility of an address change depends on the order status:
- If order has been dispatched, we can only make minor changes in the address if the pincode is the same. In case of a different pincode, the order will be returned to us, and another order will be sent. This might take another 5-10 days.
- If the order has not been dispatched, we can change the full address, including the pincode.
We request that you drop an email to "hello@impactmints.in" for the address change, including the landmark and pin code.
How to track order?
Orders usually dispatched within 1-2 days. Tracking details will be shared by the email and whatsapp to you. Still if you haven't received the tracking details, we request you to do the following:
- Visit on Track Order page - https://impactmints.in/track-order
If you are unable to locate the tracking details, kindly get in touch with us "hello@impactmints.in"
💎 Rewards & Points
How to Earn Points?
Win Points for every spend and redeem them for exclusive Rewards. To earn the points, your account must be registered with us. To create the account, visit - https://impactmints.in/account
🎁 Get instant 100 Points on signing up for the account
Ways to earn the points
Get 1 point for every ₹1 spent on your orders. You will be rewarded once the order is paid and fulfilled. To earn more points, please visit - https://impactmints.in/pages/rewards
Earn more:
Subscribe on YouTube = 100 Points
Follow on Twitter = 100 Points
Follow on Facebook = 100 Points
Follow on Instagram = 100 Points
Add birthday = 100 Points
🔥 Bonus: Refer & Earn
Refer your friend and get 500 points, they will get 10% off on their 1st order.
Note: You will be rewarded once your friend's order is fulfilled.
How to Claim Points?
Points can only be claimed as the discount code on our website. This discount code can be used while placing another order. These discounted codes are only available for our website. To claim the points, kindly follow any of the methods as per the following:
Method 1(Manual):
- Visit impactmints.in and click on the Rewards Tab on the bottom left, and log in with the account if required.
- Click on the 3rd option - "Ways to Redeem" and continue with "Every 100 Points = ₹5 OFF"
- On this screen, you will see the slider to adjust the discount. Adjust as per your need and click on Redeem.
- A coupon code will be generated, and all you need to do is simply copy the code and use it while placing another order at checkout.
Method 2 (Auto):
- Add the items you want to place the order, visit the cart page, and proceed to checkout.
- On top, you will see the "Enter Coupons/Rewards" section.
- By tapping on it, you will find the option to "Redeem IMPACT Points for ₹150" and click on apply.
- Code will be auto-generated and applied on the checkout.
Note:
- Discounted codes are valid for certain days.
- Discounted codes are non-transferable and cannot be used to claim cash or a refund.
- Discounted codes can only be used on the same account through which it is generated.
🔃 Return & Refunds
How to apply for return and refunds?
Incase of the wrong items, damage items or the incorrect items. Kindly share the images of the items you have received along with the packaging via email "hello@impactmints.in" . Our team will check and get in touch with you.
As per analyzing and verdict, we can initiate the refund or return. Refund might take the 5-7 working days. It will be credited back to the same account you have used while placing the order.
In case of, return we request you to keep the item intact and in the same packaging you have received. Pickup will be scheduled to the next day.
Haven't received the refund yet?
We suggest to wait for 5-7 working days from the date of the refund confirmation from our team. If still you haven't received the amount kindly reach to our team "hello@impactmints.in"
Still have any question?
Call us
+91 9625934831Write us at:
Dugar Overseas Private Limited
2nd Floor, D64, Chattarpur Enclave, Chattarpur, Delhi, India 110074