At Impact Mints, we want every order to arrive in perfect condition. Because our products are food items (mints), this policy is designed around food safety as well as fair resolution when something goes wrong.
1. What is eligible
You may request a refund, replacement, or return only in these cases:
- You received the wrong item or incorrect quantity
- The product or packaging arrived damaged
- Items are missing from your order
- Tracking shows “Delivered,” but you did not receive the package (see section 5)
2. What is not eligible
We cannot accept returns or refunds for:
- Change of mind after delivery
- Opened, used, or partially consumed products
- Products without original packaging when the issue is not our fault
- Requests made outside the timelines stated in this policy
Sale or discounted items follow the same rules: they are eligible only for wrong, damaged, missing, or undelivered orders — not for change of mind.
3. How to raise a request
Email us at hello@impactmints.in with:
- Your Order ID
- A clear description of the issue
- Clear photographs of the product, packaging, and (if damaged) the outer carton
Please do not ship anything back until we confirm next steps. We typically reply within 24–48 hours on business days.
4. How we resolve approved requests
After we verify your request:
- Prepaid orders: refund to the original payment method within 5–7 working days, or a replacement if you prefer and stock is available
- COD orders: exchange or replacement only (cash refunds are not available for COD)
When a physical return is required, we will arrange pickup where possible. If we ask you to ship the item back, we will tell you the address and whether return shipping is covered. Until then, please do not send the product on your own.
Return address (only if we ask you to ship):
Dugar Overseas Pvt. Ltd., 4th Floor, C-31, CBM Tower, Vasant Kunj, New Delhi – 110070
Contact: +91-9625934831
5. Tracking shows “Delivered,” but you haven’t received the order
In many cases packages are received by family, neighbours, or building security. Please check with them first.
Report the issue to hello@impactmints.in within 2 days of the delivery date shown in tracking. We will escalate it to our courier partner. Investigations usually take about 7–10 working days.
- If the package is confirmed lost or not delivered, we will issue a full refund (or replacement, where applicable)
- If the issue is reported after this window, we may not be able to assist further
6. Damaged product or packaging
If you receive a damaged tin or packaging, email clear photos and your Order ID to hello@impactmints.in. After review, we will initiate a refund or arrange a replacement. This usually takes 5–7 working days.
Without proper images and complete order details, we cannot investigate or assist.
7. Late or missing refunds
If your refund is approved but not visible yet:
- Check your bank or payment account again
- Contact your bank or card issuer (posting can take extra time)
- If it is still missing after that, email hello@impactmints.in with your Order ID
8. Contact
Email: hello@impactmints.in
Phone: 810 000 1155
Hours: 10am–6pm, Monday to Saturday
FSSAI: 10020064002494
Made in Germany
